Terms And Conditions

Quoted prices are in New Zealand dollars unless stated in overseas currency and are subject to change until full payment has been received.

Active Asia utilizes local suppliers for all travel arrangements.

Active Asia acts as a sales agent for overseas suppliers. Any reservations with Active Asia constitute acceptance of all terms and conditions of these suppliers. Active Asia applies the same terms and conditions.

The Contract

We at Active Asia undertake to perform all services with reasonable care and skill. We act only as a booking agent for all hotels, tours and services. We will not be liable for any loss or damage, which results from taking part in these services. We have exercised all care to ensure the information is correct, accurate and up to date. We cannot be held responsible for loss, damage or disruptions outside our control. All hotels have been researched and are recommended at the time of travel, but conditions can change. All persons (hereafter called the client) will be bound by the conditions, which follow. (Active Asia hereafter called AA)

Responsibility

All services are organized by AA. Notice is hereby given that all arrangements are made on behalf of clients on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity. AA acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in vehicle or any other form of transport conveying a traveler, acts of God, weather disruptions, detention, delays or expenses arising from quarantine, strike, theft, civil disturbance, government restriction, strikes, riots or epidemics or regulation. Or for any accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation.    

Payment

A non-refundable deposit of $250 per person is required to make your booking. Any domestic train and flight tickets are also required to be paid with the deposit as once booked, these are NON-Refundable. Full payment is required 42 days before your departure from New Zealand.

If you fail to pay by the due date, we reserve the right to retain your deposit. If you make a booking less than 42 days prior to departure, full payment is due immediately. Some of our tours and ground arrangements may require a higher deposit of up to 50% to meet local tour operator’s booking conditions.

Cancellation by the Client

Any cancellation by a client must be made in writing. The date on which Active Asia receives the email or letter will determine the cancellation charges applicable. The cancellation charges below are a percentage of the total price, excluding insurance.

A/ Cancellation more than 30 days before departure: Loss of deposit PLUS any domestic train and flight costs

B/ Between 30 days and 7 days before departure: 50% of total booking

C/ Less than 7 days before departure – 100%.

Insurance is strongly recommended. Please note that once purchased train and domestic airfares are non-refundable. No refund for any unused travel arrangements after departure.

Prices and Surcharges

All prices are correct to the best of our knowledge at the time of print and are provided as a guide only. The actual price may differ due to, but not limited to, currency fluctuations, special events, trade shows or peak periods. Events beyond our control may result in price increases; AA reserves the right to pass on these changes if necessary.

Changes

AA reserves the right to change any of the facilities, services or prices described should it become necessary in the interests of safety or other unforeseen circumstances. AA will provide services equal to or exceeding those advertised if at all possible.

Brochures

AA make no warranty about the accuracy of the information contained in our brochures or publicity materials and exclude all liability for any errors or omissions. Hotel descriptions and star ratings are based on current hotel guides and are indicative only. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routings, location or services. Hotel room photographs may not be specific to the actual room occupied. All information should be checked prior to booking.

Airline schedule changes

AA is not responsible for any schedule changes imposed by airlines. Whilst we will do our best to reschedule your touring and accommodation, AA is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.

Flexibility

The client should appreciate and acknowledge that the nature of travel in Asia may sometimes require flexibility and should allow for alternatives.  It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice, due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and or other unpredictable or unforeseeable circumstances.

Travel Documents

The client must be in possession of a valid passport and all visas, permits and insurance. It is ultimately the responsibility of the client to ensure they have the necessary documentation.

Factors outside AA control

AA cannot accept any liability for matters outside its control such as political disputes, border closures, refusal of visas, industrial action, delayed flights or unforeseeable climatic changes.

Insurance

The client is willing to accept full responsibility for insurance which must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. It is strongly recommended that all clients have personal travel insurance.

Unused Services

There will be no refunds for any unused services.

Claims and Complaints

If a client has a complaint about any service or product supplied by AA they must, if on a group tour, first inform their Tour Manager whilst on the tour so that they can attempt to rectify the matter. Any clients on Independent arrangements should firstly try to take the matter up with the hotel or supplier at the time of the problem. Failure to bring the problem to the attention of the local supplier may forfeit any possibility of a refund or resolution of the problem. Any other or further complaint must be put in writing to AA within 30 days of the end of the tour.